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    Executive Coach at Manpower Inc in Boston, MA

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    Description

    JOB DESCRIPTION:

    A Coaching Subject Matter Expert who has the advanced ability to coach and support multi-level leadership in development of employee engagement solutions. Deliver one-on-one coaching focused on assessing individual coaching skill set level. Identify behavior style and develop coaching strategy to maximize effective employee engagement proficiency skills. Embed NPS into the culture by facilitating coaching solutions of eNPS huddles, including assisting leadership with eNPS huddles. Conduct continuous analysis of Medallia feedback to create huddle topics, identify trends, and to drive employee engagement improvement. Acts as resource for colleagues with less experience. Support the local elevations process by bringing possible elevations to leadership along with actively looking to implement change needed to resolve elevations.

    CORE RESPONSIBILITIES:

    • Coach leaders to exceptional employee engagement performance when leading huddles and conducting customer call backs by focusing on soft skills coaching, specifically "how" to effectively communicate information, motivate teams, energize huddles, and interact while speaking with customers.
    • Partner with leaders to create accountability for ownership of coaching behavior improvement.
    • Explore problem solving with powerful questions and insightful teaching moments to establish coaching behavior reinforcement goals and realize accomplishments.
    • Reinforce behavior change by encouraging and monitoring use of self-assessment tool to target needs and close identified coaching gaps.
    • Execute established mutually agreed new coaching behavior goals with time frame and follow-through.
    • Model behavior as champion ingraining NPS into our culture.
    • Act as Subject Matter Expert on Coaching Best Practices facilitating a cultural shift.
    • Coach both HR and all multi-level function Leaders on Coaching Models and Best Practices
    • Conduct Trend Analysis on eNPS Survey feedback to inform Functional HR Leaders on trends.
    • Partner with HR on Action Planning.
    • Create and administer coaching plans with leaders that strategically reinforce coaching behaviors focused on employee engagement that can be implemented immediately.
    • Create agendas and facilitate weekly team huddles based on themes from eNPS Survey feedback.
    • Support the local elevations process by bringing issues to elevations meetings along with supporting finding and implementing solutions.
    • Identify trends in eNPS to drive motivation, engagement, and process improvement to positively impact the customer and employee experience.
    • Deep experience with multi-level leaders, including Senior Vice Presidents and Vice Presidents, as well as Directors, Managers, and Supervisors
    • Experience working in a large corporate environment
    • Experience working 1:1 with clients, as well as group sessions and team sessions.
    • M-F, 8-5 commitment for the total duration of the engagement.
    • Reminder to candidates that it is a very fast paced position, all day, every day
    • May be asked to create content for group presentations
    • May be asked to present in front of leadership, with Power Point slides
    • May be asked to create activities for leadership that are aligned with embedding eNPS into Comcast culture (note: they will be trained on NPS).
    • Candidate will be asked to submit periodic report that encapsulates their coaching efforts as they move onto another work function
    • Candidate will need to recommend coaching efforts to leadership on how to continue a coaching culture as Coach moves into a different work function
    • Candidate will have regular calls with Cx Leads (Customer Experience Leads) and be part of/represent the Customer Experience team when coaching
    • Based on Candidates experience in while coaching, Candidate may be part of strategic discussions with Cx Leadership on upcoming goals within each work function
    • Candidate will participate in Division Executive Coach bi-weekly conference calls with all Region Executive Coaches
    • Candidate will participate in 1:1 calls with North East Division Coach Lead bi-weekly
    • Candidate must demonstrate willingness and ability to work in a team of other Executive Coaches
    • Candidate must demonstrate willingness and ability to receive information from Division Coaching Senior Leadership Team regarding strategy and goals and professionally implement them within the region.
    • Candidate must demonstrate continual professional demeanor to both Comcast NED Leaders and Region Leaders, as well as leadership coaches at all times.
    • Candidate will provide NED updates on themes that arise from coaching sessions

    CORE REQUIREMENTS:

    • Bachelor's Degree or Equivalent.
    • ICF certifcate.
    • Generally, requires 5-7 years related experience.
    • Experience working in a Coaching environment.
    • Travel as required.
    • Consistent exercise of independent judgment and discretion in matters of significance.
    • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

    We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. Comcast endeavors to make our career site accessible to any and all users.If you would like to contact us regarding the accessibility of our careers website, please contact comcast_careers@comcast.com. Any inquiries regarding employment application status; resume submittal, open positionsand any other general inquiries will not receive a response so please visit our FAQ page for more information. Comcast participates in the E-VERIFY PROGRAM in our hiring practices to achieve a lawful workforce. Comcast is a drug-free workplace.

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