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    Premier Support Engineer at ManpowerGroup Solutions in Quincy, MA

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    Description

    The ideal Premier Support Engineer is a creative problem solver with the ability to handle large scale O365 Migrations requiring experience with Azure, SharePoint, PowerShell and Skype for business to succeed. This person must have a positive attitude, excellent communication skills, mastery in Office 365 and aspirations to grow within our organization. This person will be directly interfacing with customers, so overall customer-service oriented skills are a requirement.

    PRINCIPAL ACCOUNTABILITIES

    • Manage a network of Escalation Resources, Databases, and Historic Support Requests.
    • Track, document, and gather FAQ/knowledge base content.
    • Communicate trends and reoccurring system and process issues.
    • Knowledge of Administration, Hybrid Environments (Skype, SharePoint, Exchange), Azure Utilities, Azure AD Connect, PowerShell, and SharePoint based applications.
    • Creating business cases for new tool functionality.
    • Engage the customer alongside Technical Account Managers and Microsoft Engineering staff.

    MINIMUM QUALIFICATIONS

    • Knowledge of:
      • Microsoft Office 365 or AWS in a PC or Mac environment.
      • A+, Network+, or MCP certification required.
      • Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business), DNS requirements and user mastery scenarios.
      • High volume Mail Flow in complex environments.
      • Troubleshooting legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.), including deployment and migrations.
      • Office 365 plans, service descriptions, features, capabilities and limitations in an Enterprise environment.
      • Skype for Business integration, feature applicability, including PSTN.
      • Desktop administration experience, with a focus on identity, group policy, and mass deployment.
      • Office Suite planning, deployment and management in an enterprise environment (including Project, Visio installation and Office for Mac):
      • Service desk support and call center methodologies.
      • Server & network administration experience (Windows and/or Linux).
      • Office 365 Exchange migrations & SharePoint Online migrations.
      • Demonstrated experience with mobile device configuration and support.
      • Positive attitude and ability to adapt.
      • Time management skills.
      • Excellent written and verbal communication skills.
      • Strong communication skills surrounding technical and non-technical dialects.

    PREFERRED KNOWLEDGE

    • MCSE Certification.
    • ITIL

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