1. Identify the group or groups in which you are interested.
* Equal Opportunity / Affirmative Action

We serve Equal Opportunity Employers and are an Equal Opportunity Employer. The Professional Diversity Network has separate professional networking sites for different affinities, and in selecting the groups you identify with, you will be joined with those networks.

Note: Providing this information is strictly voluntary - you will not be penalized or subjected to adverse treatment. If you choose not to provide this information, simply select "Choose not to identify."

2. Choose Method

    Premier Support Engineer at ManpowerGroup Solutions in Quincy, MA

    Save or bookmark jobs as you go and access them anytime later with your account.



    The ideal Premier Support Engineer is a creative problem solver with the ability to handle large scale O365 Migrations requiring experience with Azure, SharePoint, PowerShell and Skype for business to succeed. This person must have a positive attitude, excellent communication skills, mastery in Office 365 and aspirations to grow within our organization. This person will be directly interfacing with customers, so overall customer-service oriented skills are a requirement.


    • Manage a network of Escalation Resources, Databases, and Historic Support Requests.
    • Track, document, and gather FAQ/knowledge base content.
    • Communicate trends and reoccurring system and process issues.
    • Knowledge of Administration, Hybrid Environments (Skype, SharePoint, Exchange), Azure Utilities, Azure AD Connect, PowerShell, and SharePoint based applications.
    • Creating business cases for new tool functionality.
    • Engage the customer alongside Technical Account Managers and Microsoft Engineering staff.


    • Knowledge of:
      • Microsoft Office 365 or AWS in a PC or Mac environment.
      • A+, Network+, or MCP certification required.
      • Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business), DNS requirements and user mastery scenarios.
      • High volume Mail Flow in complex environments.
      • Troubleshooting legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.), including deployment and migrations.
      • Office 365 plans, service descriptions, features, capabilities and limitations in an Enterprise environment.
      • Skype for Business integration, feature applicability, including PSTN.
      • Desktop administration experience, with a focus on identity, group policy, and mass deployment.
      • Office Suite planning, deployment and management in an enterprise environment (including Project, Visio installation and Office for Mac):
      • Service desk support and call center methodologies.
      • Server & network administration experience (Windows and/or Linux).
      • Office 365 Exchange migrations & SharePoint Online migrations.
      • Demonstrated experience with mobile device configuration and support.
      • Positive attitude and ability to adapt.
      • Time management skills.
      • Excellent written and verbal communication skills.
      • Strong communication skills surrounding technical and non-technical dialects.


    • MCSE Certification.
    • ITIL

    Similar Jobs

    See All »

    Other Jobs at ManpowerGroup Solutions

    See All »