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    Program Manager at ManpowerGroup in New York, NY

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    You can see it. A company that offers you a career, not just a job. A place where you're challenged to innovate and encouraged to apply your talent and knowledge. That empowers you and expects you to make decisions that will propel the growth of its business. A company that relies on you to lead that growth. If that's where you see yourself, TAPFIN has a career opportunity for you!


    Under the direction of the Program Director this role is responsible for overall management all aspects of the Contingent Workforce Solutions (CWS) program for an assigned client.


    The Program Manager is responsible for overall management of the Contingent Workforce Solutions (CWS) program for an assigned client. This includes managing the subvendor / supplier program and its population and its day-to-day operations (implementing and managing the requisition /submittal process and overseeing job placement, subvendor selection and contract negotiations, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, performing periodic benchmarking of the subvendor population, etc.). Additionally responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.). Financial and administrative responsibilities include meeting or exceeding account growth targets, overall account profitability, implementation, training and administration of software to client and sub-vendor supplier users, and sub-vendor and supplier population benchmarking and reporting, and quarterly performance reviews. Also accountable for setting performance expectations for and managing department staff priorities and results. Generally, this role is required for medium MSP programs, or divisions within larger MSP programs.

    Client & Program Management -

    Establishes and develops manager relationships within assigned program and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the local program staff, the profitability of each contractor/subcontractor placement,

    Supplier Management -

    Implements and manages sub-vendor / supplier program for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction; ensure proper selection and solid negotiations in the sub-vendor and supplier contracting process.

    Manage Requisition Fulfillment Process -

    Manage the day-to-day operations which includes, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions, further refining throughout the process with emphasis on responsiveness and customer services for assigned client;

    Staff Management -

    Responsible for selection, hiring and training of staff personnel for the Program. This includes performance evaluation, recruitment and retention. Accountable for setting and managing performance expectations of staff, as well as training, motivating and encouraging for professional growth.

    Minimum five years of experience in managing a vendor on-site program, general management, or account management role in a general staffing company, including three years supervisory experience. Proven negotiation skills are a must. Requires excellent organization, interpersonal, verbal and written communication skills and the ability to deal effectively with vendors / candidates at all levels. Excellent troubleshooting and problem-solving skills are a must. Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment.

    ManpowerGroup is an EOE/AA/Vets/Disabled Employer

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